NEW CLIENTS INFO

 

IT’S MY FIRST TIME…WHAT FACIAL SHOULD I PICK?

We recommend starting with our signature Iderm Treatment, a time-tested, results-driven facial that forms the foundation of our services.

During your appointment, you can discuss your concerns with your esthetician and customize the treatment as needed. Be sure to mention any specific concerns at the start of your session.

Most treatments take about 60 minutes, but with LED therapy, expect around 80-90 minutes.

If electrotherapy isn’t for you, we also offer the Oxygen Infusion Facial, perfect for all skin types, especially aging, dry, or dehydrated skin—a great option for event-ready results.

DO YOU OFFER CONSULTATIONS?

Generally speaking….No. We believe that the proper way to assess what is best for your skin is to get you on the table, face properly cleansed and perform either the Iderm Facial or it’s simplified cousin, The Express Facial aka “The Wrap & Zap”. This will allow us to answer any questions you may have and explain what we are able to do for you within an appropriate timeframe.

That said, we are always happy to speak with potential clients over the phone or in person schedule permitting. The best way to achieve this would be to call our office and we will do our best to accommodate you.

DO YOU ACCEPT HEALTH INSURANCE?

Since we are not a medical facility or have a medical director, we do not accept insurance.

DO YOU DO THE FACIAL ON TEENAGERS?

DERMASPACE does not perform facials on anyone under the age of 15. Clients aged 15 to 17 must have a parent or legal guardian present during their appointment. If a parent or legal guardian cannot be present, we are unable to provide the service.

If a minor arrives unaccompanied, the appointment will be denied, and services will be rescheduled once they can meet the above requirements.

I HAVE BOTOX AND DERMAL FILLER, CAN I STILL GET THE TREATMENT?

Yes, but you need to wait a minimum of 1 week after getting Botox and 2 weeks after getting Dermal Filler (3 weeks if you get it on your chin)!

I’M GETTING A PCA ADVANCED TREATMENT CHEMICAL PEEL….WHAT DO I NEED TO KNOW?

NO retinol or any exfoliation 5-7 days before your appointment. You MUST read THIS PAGE thoroughly before booking a PCA Advanced Chemical Peel appointment. Please contact us with any questions.

CAN I WORKOUT OR RETURN TO WORK AFTERWARDS?

We ask that clients try not to workout vigorously the same day after the treatment. We infuse the skin with healthy vitamins and minerals so we don’t want you sweating those out. It’s not a deal breaker though.

Some clients are a bit red after the treatment but that is usually gone with 20 minutes or so. It’s also normal for dead skin to flake off around the chin and nose after your first few treatments, don’t be alarmed by this, just apply extra moisturizer, don’t pick and always wear your SPF.

IS THE TREATMENT RIGHT FOR YOU?

Conditions that might preclude you from having the Iderm® Treatment are:

  • Accutane (Isotretinoin): If you are currently taking Accutane for acne we will be unable to work on you until you have been off the medication for 3 months.

  • Pregnancy (Please let us know if you are expecting. We perform a gentle version of the facial on expectant mothers that does not include the electrical component).

  • NO Pacemakers, mechanical devices/implants (Oxygen Facial is okay)

  • Hyper-sensitive skin or reactions to new products and/or procedures

  • Serious Bruising, swelling, acute inflammation

  • Currently being treated for Cancer (unless your doctor has given you the okay)

  • Epilepsy (if not on medication)

  • Tumors or unrecognized lumps (you should consult with your doctor if you haven't already)

  • Neuritis/neuralgia

  • Hemophilia (this isn't usually an issue but please let us know)

  • Large metal plates or pins in or around head and face (generally this isn't an issue but do let us know)

WHAT IS YOUR CANCELLATION POLICY?

Credit Card Requirement
A valid credit card is required to book appointments. Your card will only be charged if our cancellation policy is not followed. If your card is declined, an invoice will be sent for online payment.

48-Hour Notice
Please provide at least 48 hours' notice to cancel or reschedule. Late cancellations will incur a fee of 50% of the service.

No-Show Policy
Missed appointments without notice will result in a 100% charge to your card.

Cancellation & Rescheduling
You can cancel or reschedule via:

  • The Vagaro Booking App

  • Call or text 206-849-6620 (leave a voicemail if needed)

  • Email: info@dermaspace.com

Appointment Confirmations & Reminders
We send reminders via text or email. Ensure your booking profile settings are updated to receive notifications.

Late Arrivals
If running late, call 206-849-6620. Arriving too late may result in the cancellation fee being applied.

Pre-Paid Packages
Missed appointments without notice will forfeit the pre-paid service.

We understand emergencies happen. Please contact us to discuss any urgent situations.